For more information: info@sicilyfamilytour.it | +39 333 541 3961
WHERE WE ARE
EMAIL & TELEPHONE
info@siciliafamilytour.it
+39 333 541 3961
info@siciliafamilytour.it
+39 333 541 3961
Acireale, 95024- Catania
www.siciliafamilytour.it @ All Right Reserved 2023 | Sito web realizzato da FLAZIO EXPERIENCE
www.siciliafamilytour.it @ All Right Reserved 2023 | Sito web realizzato da FLAZIO EXPERIENCE
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The cost of the service includes:
All services specified in the itinerary:
- game kit (where available)
- helmets and torches for cave entry
- family-friendly naturalistic guide service
- taxes
The cost of the service does not include:
- transfer to/from Etna (own vehicle recommended)
- any entrance tickets, cable car rides, jeep supplements, etc. (not required for our tours)
- meals, drinks, tips, rentals, and extra equipment
Our tours do not include transportation by car with our guides. The customer must arrive at the meeting point with their own means of transportation or arrange in advance with the organization for a private transfer (extra cost).
Booking and Cancellation Policies
A deposit of 50 euros is required at the time of booking, to be paid by bank transfer or credit card. The balance must be paid within 48 hours of the booked excursion date, always by bank transfer or credit card. Alternatively, the customer can pay the balance in cash on the day of the tour. In case of no-show, the customer is required to pay the full amount due.
The reservation can be canceled free of charge by communicating it at least 48 hours before the scheduled tour date.
In case of cancellation after 48 hours from the service date or failure to show up on the morning of the excursion or tour, no refund will be provided.
Sicilia Family Tour will fully refund the participation fee without penalties only if the excursion cannot take place due to force majeure, such as adverse weather conditions or volcanic events, provided that the decision is made before the service date.
No refund will be given for sudden and unforeseen adverse weather and/or volcanic conditions during the tour.
Sicilia Family Tour reserves the right to make changes to the itineraries even during the excursion, if the naturalistic guide deems it necessary or due to force majeure. Sicilia Family Tour disclaims any liability for damages suffered by travelers due to third parties or force majeure. The execution of excursions on Etna is always subject to the decisions of the guide accompanying the group, ensuring the flexibility to change the itinerary based on safety conditions deemed necessary.
Our guides are highly qualified professionals, they do not act as babysitters or entertainers. Active presence, supervision, and direct involvement of parents are essential to ensure the safety and success of the excursion. Maximum respect for the environment is also required: customers undertake not to damage or alter the surrounding nature, including plants, flowers, and trees, and to keep the visited area clean, avoiding leaving waste behind."
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